ISO Banner
1. Complainant Information

        * Mandatory Fields

        Your complaint will be addressed through concerned telecom operator subject to following terms and conditions:

        Your complaint shall not be addressed/entertained, if the respondent (against whom complaint is made) is not under regulatory domain of Pakistan Telecommunication Authority (PTA).

        The information in/with complaint received by PTA will be shared with concerned telecom operator, and PTA shall not be held responsible for any disclosure, if such information is rated by complainant as confidential or sensitive in nature. PTA will use the information as per procedure for redressal of complaint.

        PTA shall publish your information for public awareness and shall take action against you as per law, in case your information in/with the complaint, or complaint itself is found false / frivolous / misleading / concealing the facts or ill intended in nature, after thorough assessment.

        The information in/with complaint received by PTA will be shared with concerned telecom operator, and PTA shall not be held responsible for any disclosure, if such information is rated by complainant as confidential or sensitive in nature. PTA will use the information as per procedure for redressal of complaint.

        Your complaint shall not be addressed/entertained, if the respondent (against whom complaint is made) is not under regulatory domain of Pakistan Telecommunication Authority (PTA).

        2. Complaint Details
        2. Complaint Details





        Select File
          Please Enter Mandatory Fields *** Please Enter Mandatory Fields *** Please Enter Mandatory Fields ***

          * Mandatory Fields

          Your complaint will be addressed through concerned telecom operator subject to following terms and conditions:
          Responsive image

          CONSUMER AWARENESS

          To Avoid Blocking of Mobile Number due to SPAM/ Bulk SMSs
          • Every operator has anti-spam filters in order to control spam activity in their respective networks. SMS outgoing services will be blocked automatically in case of one of the following criteria:
            If a subscriber exceed a frequency of sending more than 150 SMSs/15 minutes, 250 SMSs/1 hour and 1000 SMSs in 24 hrs.
          • As per procedure, maximum two times restoration is allowed (if not involved in marketing/ unsolicited communication) and on third time subscription will be suspended and restoration will be subject to submission of undertaking as per format provided by PTA.
          To Report Unsolicited/ SPAM Through Short Code 9000
          • A dedicated common short code 9000 is available to consumers for reporting spamming/marketing communication/ text messages for blocking of the same at respective operator’s end (after verification).
          • Procedure to report: Send an SMS at short code 9000 and in body of the text/ message first write spammer number then after a space paste or write the content of the message you received from spammer.
          To Block Promotional/ Marketing/ Unsolicited Communication
          • Consumers have facility to register their number in Do Not Call Register (DNCR) by sending a message at short code 3627 with the text “reg”. Once the subscriber is registered at DNCR then no promotional messages will be delivered to such subscriber.
          • If a subscriber wants to receive messages he/she can do it by sending a message “unreg” to short code 3627.
          To Block Obnoxious & Fraudulent Communications - Short Code 420
          • Subscribers who do not wish to receive any communication including obnoxious calls/SMSs from any particular number, may avail 420 short code (by dialing *420#/ 420) facility offered by all mobile operators for blocking such communication. The operator then restricts that number from calling/SMS to the complainant again.
          • You can also block numbers on your own mobile set. Most mobile phones have an option to block any caller.

          CONSUMER AWARENESS ON BLOCKING/ UNBLOCKING LOST/ STOLEN/ THEFT HANDSET (IMEI)

          • Procedure for Blocking of Lost/Stolen/Theft Mobile Handset (IMEI(s)):

            You may lodge this online complaint of lost/stolen/theft mobile handset for its blocking. Upon successful registration of the complaint, the reported mobile handset (IMEI(s)) will be blocked only within 24 hours.

          • Procedure for Unblocking of Lost/Stolen/Theft Mobile Handset (IMEI(s)):

            Upon recovery of your lost/stolen/theft mobile handset with the assistance of Police Station, CPLC, etc. you may lodge online complaint for unblocking of recovered mobile handset.

          • Reporting to CPLC/ Police and Assistance in Recovery of Mobile Handset:

            You are advised to report the lost/stolen/theft mobile handset complaint with concerned Police Station or Citizen Police Liaison Committee (CPLC) Karachi on their Help Lines: +92-(21)35682222, +92-(21)35662222, 1102 or Email: Info@cplc.org.pk for the recovery of your lost/stolen/theft mobile handset, please.

          OTP

          Resend Code